Service
We’re all about service.
We do whatever it takes.
At John Ray & Sons, everyone is a preferred customer. This means that we'll be there whenever you need us.
Our experienced, factory-trained technicians have an average of over 10 years of service with us. We use only new manufacturer parts and guarantee that your heating or cooling system will be in excellent working order before we leave the job. Plus, we offer a full year warranty on all parts and labor.
When we arrive at your home, we'll evaluate the problem and provide you with a custom flat-rate estimate so there are no surprises. Once you've agreed to the estimate, we will make any repairs right away.
Because we offer our Price-Smart Service on an as-needed basis, you are not paying for any expensive contract before you actually need service. And, we offer a 15% discount to our regular customers.
Our experienced and courteous service technicians always arrive in uniform and carry proper identification. They can perform a range of tasks from installation to service on all types of heating and cooling systems including oil or propane furnaces, boilers, hot water tanks, radiant heat systems, gas fireplaces and more.
For more than a century, we have built our reputation on being accountable to our customers. Whether we are installing new oil or propane appliances, servicing your existing heating or cooling equipment, or being there in the middle of the night to assist in an emergency, you can always count on us to do the right thing.
Call 518-272-4432 or e-mail us for more information.
"Our mission is to always remember people first. We earn our customers’ loyalty through outstanding customer service with a 'do-whatever-it-takes' philosophy. We are committed to upholding a century-old tradition of honesty and integrity."
What Our Customers Are Saying
"My husband and I want to express our sincere appreciation for all your efforts and expertise in the resolution of our malfunctioning furnace. We want to especially thank your Service Manager and Technician who provided a high level of service. He gave our furnace a comprehensive evaluation and persevered to fix the problem. Many thanks to you and your staff."
– Diane D.